Archive for the ‘Relationships’ Category

Web Coach Tip: Be in ACTION and Be Accountable

November 18, 2009 Leave a comment

cowLast week I gave away 30-minutes of business breakthru coaching free to anyone who wanted it. Here are the top 3 common issues among entrepreneurs and solo-professionals.

1. Follow-up

One coach who specializes in working in training young athletes stated that once they fielded a phone call from a student asking for advice. While the coach was willing to speak with the child, she was unsure how she could turn this child into a paying client.

My suggestion was to assure the young athlete their conversation would remain private, however; since he was a minor, she needs to have contact info for his parents. (This particular situation, the coach didn’t already know the parents) Most kids understand and aren’t concerned with giving up their parents contact info. This allows the coach to follow-up with his parents and create the “know, like and trust” factor to develop into – a paying client!

2. Money

How do I talk about my fees? This one is really easy for me… I simple state, “Ok, Mr. Client, we agree to work together… now, lets talk about money” (just put it out there and be confident!) “My fee is $$$ to ______, I accept payment, in full, up front, via Paypal – which email address can I send the invoice to?” “Once I receive payment, we can get started!” You must keep clear and firm boundaries!

If I get any bartering, bickering or so forth, I simply state, “I’ve gotta put groceries in my fridge, and I cannot accept anything less than $$$.” I find that when you bring up groceries, that paints an image of you and your family cooking or shopping at the grocery store… no one wants to take food out of anybody’s mouth, right? That statement works every time and usually stops hagglers dead in their tracks.

PS. don’t take haggling as an insult, some people just like to see if they can get a discount… it’s in their DNA!

3. How do I get more clients?

You must be visible. In your community, and online. I can recommend three extraordinary books to help you get into the mind-set of creating a system to get more clients:

  1. “Get Clients NOW!“, by CJ Hayden
  2. “Endless Referrals”, by Bob Burg
  3. “The Go-Giver”, by Bob Burg and John David Mann, for your mindset.

Final thoughts…

Accountability is key. You must be in ACTION and you must be accountable to your peers. I highly suggest you plug yourself in to a mastermind or accountability group. You are welcome to join one of mine for a very modest price of $17.97 a month. Check out The Web Coach INSIDER here.

What are YOUR thoughts?

Do you have questions based on what I covered?

How can I help you better understand?

Please ask questions, leave comments or suggestions below.


Create Accountability Partners

November 10, 2009 Leave a comment

Yesterday, I met with some of my attendee’s of a recent Get Clients NOW! program. Even though the class officially eyesended two weeks ago, we still meet on Monday to check in, support each other and keep ourselves accountable to our goals.

I can’t tell you how much fun and support we’ve created for ourselves.  I’m so INSPIRED! 🙂

So, here’s my question for YOU – are you plugging in with an accountability partner once a week?  You are 65 percent more likely to accomplish your goals if you have someone watching over your shoulder.

So get with it! No excuses! There’s no time like the present… right here, right now. You CAN do it.

Have Faith in yourself. I do.

Fake it till you make it

October 21, 2009 Leave a comment

Kindness, Grace and Forgiveness

October 9, 2009 Leave a comment

Go-Givers: Do They Really Sell More?

August 5, 2009 3 comments

41ZmwA+eixL._SS500_Today I had the pleasure of stumbling upon Bob Burg’s blog thru a retweet on twitter.  (RT @BobBurg Bob Burg » Do Go-Givers Really Sell More?

His post today was about meeting two new friends at Dunkin’ Donuts who are in sales and met each other through their local BNI (Business Network International) organization.

Bob continues,

Both are obviously true Go-Givers and have built their businesses through a focus on providing value without concern for, or attachment to, reciprocity.”

In other words, they prefer to serve, rather than take credit.  You can read the entire post plus commentary from readers here (be prepared to be inspired! <grin>)

Meanwhile, I also checked out Bob’s book “The Go-Giver” – LOVE IT!

He takes a spin off from a “Go Getter,” the ambitious person trying to get ahead, and the “Giver”, a person who lives to serve others.

I highly suggest you take a peak at a free download from his site The Five Laws of Stratospheric  Success from The Go-Giver and tape, glue, staple or cement them somewhere near by!


Bob Burg is a highly sought-after speaker at corporate, financial services and direct sales conventions. Combining humor and entertainment with easily applied, proven systems for personal marketing, audiences come away ready to immediately profit from Bob’s instruction and coaching.  You can follow Bob on Twitter @BobBurg

Do You Know What Your Customers Want? How do you know?


Have you asked them?  Or, do you just assume what your clients/customers want?   That can be a terrible mistake… one that COULD put you right out of business before you even get started.

Perish that thought.(!)

This October will the 5 year anniversary of The Web Coach.  And only YESTERDAY I conducted my first official Survey with all of my subscribers.

I don’t always practice what I preach (oops!)

I signed up with Constant Contact a month ago and finally took full advantage of the free survey feature.

Boy, am I glad I did! I’ve learned a few GOOD things, confirmed other thoughts, and got some constructive feedback.  (we can all use a little of that from time to time)

This is what I found:

  1. People are busy.  They want brief, fact-based, information. Fast.
  2. People aren’t always sure of what you offer.  And they need to be reminded, regularly.
  3. Survey’s allow your readers to TELL you what they want more of.
  4. You find out what you’re doing RIGHT! 🙂  Affirmation is gooooood.
  5. You’ll find out what needs to be revised, ditched or done away with.
  6. Receiving feedback opens the door to two-way communication and improved products/services.
  7. You can use your participants as beta testers for new product/service offerings.
  8. You also find holes in your marketing cycle.
  9. You’ll find opportunities to make more money! Woohoo!
  10. Because knowing what your market needs is everything!

This information is so valuable to me.  Creating this survey was so easy to do, I’m going to schedule this into my quarterly business review.  Yeah!

So, my friend, do you *really* know what your customers want?

Three Reasons You Need to Be on FriendFeed *Now*


Lately, I’ve had many conversations about SEO n’such with people who are looking for the quick fix to get high Google rankings.  These kinds of people HIGHLY annoy me, because I have always preached content and article writing is really the only organic way.

So as I preach from my SEO pulpit, I know now that FriendFeed and twitter are both darlings of Google.  So get out there are start sharing what’s in your noggin people!

Go forth… Twitter, Facebook and Friendfeed!  🙂

And, now Hutch’s post =======================

Three Reasons You Need to Be on FriendFeed *Now*

by Hutch Carpenter

FriendFeed has got to be one of the most innovative companies around these days. It seems every week, it’s hatched something new with its service. That alone makes it worth being there.

Then there’s the interactions. When those are rocking and rolling, it’s a lot of fun. Even a few Likes and comments are worth the experience. Of course, not everyone is engaged enough on the service to fully benefit from that. Which is something I completely understand, by the way.

I’ve got three reasons you should be on FriendFeed now. Not for the conversations. Not for the real-time experience. But three reasons that will be valuable to you personally.

The FriendFeed triple play.

#1: Google Juice

You likely know the background of much of the FriendFeed team – Google. Yeah, these guys know search. Even more importantly, they know something about how Google manages search.

So it comes as no surprise that FriendFeed can rank pretty highly in Google search results. Here’s a favorite example of mine.

Alex Scoble (yes, Robert’s brother) is planning his wedding reception. One candidate location for the reception was the Hillsboro Cultural Arts Center. But the managers of that location were not very flexible in working Alex and his fiance. On FriendFeed, Alex posted about the Hillsboro Cultural Arts Center, with some comments explaining why he was not going to use them. It’s not a flattering portrayal of the Center.

handwriting-leftarrowWell, check out what a search on the Center’s name returns: Alex’s FriendFeed entry is the #6 result.

Not something that Center wants in their search results, but a great way for Alex to let others know about his experience with the Center.

Read the rest of Hutch’s post here